Last Updated: March 30, 2025

1. Introduction

Welcome to the ISI Luncbuddies App (the "App"), operated by Innovuze Solutions, Inc. ("Innovuze," "we," "us," or "our"). We are committed to protecting the privacy of our users ("you," "your").
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our mobile application and the services offered through it (collectively, the "Service"). By using the App, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect via the App includes:a. Personal Data Personally identifiable information that you voluntarily provide to us when you register for an account or use the Service, such as:

• Identity & Contact Data: Your full name, email address, mobile phone number.
• Location Data: Your delivery address, billing address, and geolocation information to identify restaurants near you and facilitate delivery.
• Transaction Data: Details about orders and payments to and from you, including the name of the restaurant, the items you purchased, date and time of order, and total amount. We do not store your full credit card details; this information is processed by our third-party payment gateways.
• Profile Data: Your username and password, order history, preferences, feedback, and survey responses. We may not save your actual password, but only the encrypted form for user authentication purposes.

b. Usage and Device Data Information our servers automatically collect when you access the App, such as

• Device Information: Your mobile device's ID, model, manufacturer, and operating system.
• IP Address & Browser Type: Your IP address and browser type used to access our service.
• Usage Information: Pages you viewed, features you used, the time, frequency, and duration of your activities.

3. How We Use Your Information

We use the information we collect for various purposes, including to:

• Create and manage your account.
• Process your orders and manage payments with restaurants, suppliers, and service providers.
• Deliver your food orders to your specified location.
• Communicate with you regarding your account or orders, including sending confirmations, receipts, and delivery updates.
• Provide you with a personalized experience by suggesting relevant restaurants and offers.
• Improve our App and Service through analysis of usage patterns.
• Send you promotional updates, materials, newsletters, and other information on services from us, our suppliers, or on similar services from other providers, provided you have opted-in to receive such communications.
• Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
• Comply with legal and regulatory obligations.
• Comply with legal and regulatory obligations.

4. How We Share Your Information

We do not sell your personal information. We may share information we have collected about you in certain situations:

• With Restaurants: To fulfill your order, we share your name, order details, and delivery address with the restaurant or food supplier you order from, or other restaurants or food suppliers that may fulfill orders in possible future transactions.
• With Delivery Partners: To enable delivery, we provide our riders with your name, delivery address, and contact number.
• With Third-Party Service Providers: We may share your data with third-party vendors, service providers, or agents who perform services for us or on our behalf, such as payment processing, data analysis, email delivery, hosting services, marketing, and customer service.
• For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency) under the Data Privacy Act of 2012 and other applicable laws.
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

5. Data Security

We implement administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Data Retention

We will only retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. The criteria used to determine the retention period include the nature of the data, the sensitivity of the data, the processing purposes, and whether we can further legitimately meet the retention needs of the purposes.

7. Your Rights

As a user, you have rights under the Data Privacy Act of 2012 (R.A. 10173), which include:

• The Right to Be Informed: You have the right to be informed about the collection and processing of your personal data.
• The Right to Access: You have the right to request access to the personal information we hold about you.
• The Right to Rectification: You have the right to have any inaccurate or incomplete personal information corrected.
• The Right to Erasure: You have the right to request the deletion of your personal information, under certain conditions.
• The Right to Object: You have the right to object to the processing of your personal data.

To exercise these rights, please contact us using the contact information provided below.

8. Cookies and Tracking Technologies

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the App to help customize the App and improve your experience.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have questions or comments about this Privacy Policy, please contact our Data Privacy Officer at:
Innovuze Solutions, Inc.
Address: 5th Level, Gateway Tower, Limketkai Center, Cagayan De Oro City, 9000 Misamis Oriental
Email: contact@innovuze.com
Phone: 09173185990